Financial Assistance and Shutoffs
What happens if I receive a shutoff notice?
If you receive a shutoff notice you should contact the WSA office to discuss your seriously past due account. If your payment is not made in full within 13 days from the date of your notice, your water service may be shut off.
What should I do if my water was shut off due to non-payment?
You should contact WSA during regular business hours (Monday-Friday, 8:30am-4:30pm). You will also be required to pay your past due balance. A reconnection fee of $50 will be charged to your account for water service restoration. After receiving payment, water service will be restored between the hours of 8:30am and 3:30pm only, and contingent upon WSA technician availability.
How do I make a payment?
See our Pay Water & Sewer Bills Online page to pay online. You may call Toll Free 844-940-2048 to pay by credit card. You may also make a payment in person at the WSA office during regular business hours, or leave a check in the WSA after hours drop box located at the WSA office.
Water Bill Assistance Programs
There are financial assistance programs to help eligible customers who are having difficulty paying their water bill. Contact one of our partners to determine your eligibility for water bill assistance.
Right To Residential Utility During Serious Illness
Residential utility service to the home of any customer may not be terminated during such time as any resident of the home is seriously ill, provided such serious illness is certified in writing by a licensed physician and/or APRN to the WSA within 13 days of the mailing of the termination notice. A customer must provide a Physician’s Certification of Serious Illness Form which can be downloaded below.
A registered physician’s certification of serious illness shall be sufficient if initially made by telephone, provided the physician forwards a completed certification form to the WSA within 7 calendar days from the date of the telephone call. If the doctor does not specify the length of the illness, a renewal of this certification will be required every 15 days thereafter. After certification of a serious illness, the customer is still required to enter into a reasonable installment plan for any overdue balance and pay all current charges for water use. Failure to meet the terms of the payment plan may result in the water service being shut off. Proof of residency may be required.
The WSA reserves the right to contest the validity of any serious illness certification received.
Download PDF Physician's Certification of Serious Illness Form